Please read these terms of use carefully before you start to use this site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Payment Options

We accept both debit and credit card.

We accept VisaMasterCard, Maestro, Solo and Electron.

We accept Cheques and BACS payments, but your order will only be processed once the payment has cleared into our account.

Tax Charges

VAT is charged at the current rate of 20%.

Receipt Details

A VAT invoice will be sent once payment has cleared and when the order has been processed - if you require a copy of your invoice please email us at

Guarantees & Warranties

All our products come with the manufacturer's guarantee and warranty. None of these are held with GB Drainage Solutions Limited and there will be no contract between the customer and GB Drainage Solutions Limited except for the supply of the product.

Please note, all manufacturer warranties will be voided if any modifications are made to the product supplied and all installations need to be done so via manufacturers guidelines.

Furthermore, we shall not be liable for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

Your statutory rights as a customer are not affected.


Delivery times are a guideline only, we will inform you of the exact delivery date of your order after processing - please see Delivery Information for further info.

Transport is sub-contracted and various hauliers may be used to deliver your goods. Where possible, agreed delivery dates and times will be met, but we do not accept liability for costs or delays associated with missed or late deliveries.

Attempted deliveries which are not completed due to customer fault, are subject to 25% redelivery fee before redelivery would be attempted.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish proof of receipt of your goods.

Cancellation & Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund or exchange (subject to a restocking fee). You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid once the item has been received back to us and checked over.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary in order to comply with the law and without affecting the validity or enforceability of the remainder.

Should we need to cancel your order for any reason we will contact you in the first instance to try offer an alternative solution, or a full refund will be given. An order can be cancelled by us at any point prior to delivery.


We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

We may from time to time make adjustments to the pricing on this site to take account of any increase in our supplier prices or tax increase/decrease.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not relied upon as such

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Reliance on Advice

Any advice given regarding products and services offered by this website or advice given by a representative of GB Drainage Solutions Limited, whether this advice is provided via our website, in person, via email or verbally is general advice only and should not be taken as a specific instruction.

Manufacturer guidelines must be read before installation is carried out or products used. GB Drainage Solutions Limited do not accept responsibility for the installation of any units or related pipe-work when these are sold on a supply only basis. Full installation instructions are available by prior request by emailing