GB Drainage Solutions Limited, trading as, (‘we’ or ‘us’ or ‘our’) is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018.

How We May Collect Your Personal Data

We may obtain personal data about you in the following ways:

  • Via telephone, email, or our website, when you contact us for information or quotation, place an order with us, create an account with us.

  • When you sign up for our newsletter.

  • From third parties (e.g. where we are passed your details from a manufacturer to complete an order, or your contractor requests us to provide services for you)

What Personal Data We May Hold

We may hold the following information:

  • Name (including title and surname)

  • Contact details, including email address and phone number

  • Invoicing information, such as Company Name and Invoice Address

  • Delivery information, including delivery address and site contact (name and telephone number)

  • Details of your purchase history with us

  • Our correspondence and communications with you including information about any enquiries or complaints you make.

How We May Use Your Personal Data

We may process your personal data for purposes necessary for the performance of our contract with you, your employer or your contractor and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our contract with our suppliers/subcontractors.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data.

We may process your personal data for certain additional purposes with your consent and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

      Examples of how we use your data:

Name, Contact Details and Delivery Information

  • contact you in response to enquiries

  • contact you regarding your purchases

  • to be able to arrange and fulfil delivery of your order (contact may be via a third party e.g. haulier)

Payment Details

When processing orders your payment details are securely captured but not retained (your card details remain unknown to us) we use your payment details to:

  • process payment of your order and give refunds via a secure system

Correspondence & Purchase History

  • to be able to provide a high level of customer service we may keep records of our correspondence and communications with you and your purchases and enquiries.


  • We will only send you marketing messages e.g. email newsletter, if you indicate that you consent by “opting-in”to receiving such messages. Where we have your consent or are otherwise permitted to do so, we may:

    • send you information by email, telephone (including SMS and MMS), mail or other methods of communication about existing and new services and industry news that may be of interest to you;

    • send you information by email, telephone (including SMS and MMS), mail or other methods of communication about related products or services of selected third parties that may be of interest to you

  • You will be able to unsubscribe from these services at any time.

Data Retention

We will keep your personal data for no longer than is necessary for the purpose/s it was provided for, including for the purpose of satisfying any legal, accounting, or reporting requirements.

When assessing what retention period is appropriate for your personal data, we consider the following:

  • the requirements of our business and the services provided

  • warranty periods on products purchased and installed

  • any statutory or legal obligations

  • the purposes for which we originally collected the personal data

  • the lawful grounds on which we based our processing

  • the types of personal data we have collected

  • the amount and categories of your personal data and whether the purpose of the processing could reasonably be fulfilled by other means

Data Sharing

Your data may be shared to third parties, only to the extent necessary to run our business, to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.

Details of how and why your data may be shared is outlined below:

  • Delivery Partners

            We work with various transport & delivery companies in order to fulfil your order.

            We only pass limited information to them in order to ensure delivery of your items.

  • Suppliers

            In order for you to receive your goods, we work directly with suppliers to order and deliver your purchases.

  • Payment Processing

            We work with WorldPay, a trusted third-party payment processing provider in order to securely take and manage payments.

  • Email Service Provider

            In order to send you information by email, we work with MailChimp. Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

Data Security

We secure your data using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.

Your Rights to Access Your Data

You have the rights to:

  • be informed about how your personal data is being used

  • access any information we hold about you

  • request correction of your personal data

  • object to the processing of your personal data

  • request erasure of your personal data


Please address any questions, comments and requests regarding our data processing practices to our Data Controller. E-mail: